Frequently Asked Questions

How do I enroll in a group lesson?

To sign up for a lesson, please click here for schedules and options. 


What is your cancellation policy?

Registration fees and program costs are non-refundable and non-transferable after the session start date. There is a $50 cancellation fee if you cancel within 24 hours of the session start date. Please plan accordingly.


What do I bringChecklist for Swim Class:

For Guardians/Adults in Water:

  • Towel

  • Swimsuit

For Children 3 Years Old & Potty Trained:

  • Towel

  • Swimsuit

For Children Under 3 Years Old or Not Fully Potty Trained:

  • Towel

  • One Reusable Swim Diaper

  • One Happy Nappy Swim Diaper Cover (must fit snugly around thighs and waist)

  • Optional: Swim Cap/Goggles

Important:

  • Children under 3 must wear both a reusable swim diaper and a Happy Nappy cover. If not, they cannot enter the water and will miss the class.

  • Parents must provide their own reusable swim diapers and Happy Nappy covers. Regular diapers are not allowed.

Purchasing Swim Items:

  • We have a limited supply of reusable swim diapers ($12) and Happy Nappy covers ($18) available for purchase at the pool.

  • Only cash or Venmo payments are accepted. Please let us know in advance if you need to buy these items. You are required to have these items or you cannot attend your lesson.


Can my child attend their lesson if they are sick?

If your child is sick specifically experiencing a fever or a contagious disease, please be considerate of others by keeping your child home from lessons for a minimum of 48 hours. If they have had diarrhea within the past two weeks, do not bring them to the pool. In the case that we recognize that you our your child are visibly ill we reserve the right to deny entry. If you are unsure if your child should attend please consult your doctor prior to attending.


Do I need to accompany my child?

In some lessons, a guardian or caregiver is required to be in the water. Having an adult present provides comfort to the child, helps build trust, and strengthens the bond between them. Additionally, we educate caregivers on essential water safety practices, empowering them to support their child’s continued comfort and development in the water. For older age groups, an adult’s presence is still required but does not necessitate being in the water.


What are the pool addresses?

WILLIAMSBURG LOCATION: 230 WYTHE AVENUE, BROOKLYN, NY 11249

HALSEY/BUSHWICK LOCATION: 342 ELDERT STREET, BROOKLYN, NY 11237

OCEAN PARKWAY LOCATION: 1544 OCEAN PARKWAY BROOKLYN, NY 11230


Can you guarantee a specific instructor?

We cannot guarantee an instructor and will always reserve the right to change instructors if necessary.

What swim diapers are required for children under aged 3?

All children under the age of 3 must wear one reusable swim diaper and one Happy Nappy diaper cover in the water. Diapers must be snug around the waist and thighs.  Child(ren) will not be permitted in water without these on. This will result in loss of class. All parents are required to supply their own re-useable swim diapers AND Happy Nappy diaper cover, no child(ren) will be permitted to attend in a regular diaper or regular disposable diaper.  

Both items are required. There are no exceptions to this policy.


What is your eating/food policy?

  • Please ensure your child does not eat less than one hour before swimming to allow adequate time for digestion.

  • To maintain a safe environment and accommodate individuals with food allergies, no food is permitted in any of our facilities. 

  • Glass containers are strictly prohibited to ensure the safety of all participants.

Can I bring visitors and guests?

Each child may be accompanied by up to two adults. For security purposes, everyone present must be listed in the customer portal. Since we work with young children, maintaining awareness of all attendees adds an important layer of safety.


What if I miss multiple lessons in a session? Is there make-up option?

Here’s how makeup tokens work: after you miss a class, simply send us an email, and we’ll add a makeup token to your portal.

Please keep the following in mind:

  • You can receive one makeup token per month.

  • Tokens don’t expire but cannot be reused if you miss a makeup class.

  • You must be currently enrolled to use them, and their availability is subject to open spots.

  • Makeup tokens cannot be applied the first week of a new session

  • Private lessons cannot be made up but can receive a group lesson makeup token.

  • A makeup token cannot be applied to a private slot. They are for group lessons only.

  • After a session is over you cannot request a makeup token for missed lessons in that session

  • It does not matter if the system says it is not excused, as long as the class is not attended we can place a token on the portal

  • If there are no makeup options available at your location you can attend at other locations. We cannot guarantee an option at your specific location.

How do I enroll?

Click here for lessons, rates and to sign up! Or email aquabebaswim@aquabeba.com


WHAT CLASS DO I ENROLL MY CHILD IN/CAN I ENROLL THEM IN AN OLDER AGE GROUP?

Our classes are carefully divided by age groups, as we are an age-based program that prioritizes each child's individual swim ability and comfort within their age range. Placement in an older age group does not necessarily mean more advanced instruction, as this structure is designed to support each child’s mental and physical development.

Our program focuses on teaching swimming and water safety through repetition and consistent practice. As your child masters each skill, builds muscle memory, increases endurance, and gains confidence, we introduce progressively more challenging exercises to support their growth.

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