frequently asked questions
How do I enroll in a group lesson?
To sign up for a lesson, please email us for schedules and options. Once you have a lesson spot on hold you have one week from the day to return the online form and payment.
If you pay by card there is an $8 fee per transaction. To pay cash you must have a card on file. For new swimmers the cash payment is required on the first day of lessons. If currently enrolled, it is due at your next lesson. If the cash payment is not made by the first lesson the card on file will be charged. You will receive a confirmation email once AquaBeba has received the forms and payment. At that time you are enrolled in the session. In the event that the lesson is full, we will contact you about being placed on the waiting list or registering for the following session.
What is your cancellation policy?
Registration fees and program costs are non-refundable and non-transferable after the session start date. There is a $50 cancellation fee if you cancel within 24 hours of the session start date. Please plan accordingly.
What do I bring?
Please bring a towel for you and your child and swim diapers, if your child is still in diapers. The pool location has limited changing areas, so we ask that all adults come ready to swim. This will help us to get lessons started on time, as you will not be waiting for all the people from the previous lesson to change out of their wet swimsuits before you can get into the changing area. Please try to follow this suggestion.
Required: Adult swim suit / towel
Fully Potty Trained Children
Required: Swim suit / towel
• Adult swimsuit
Children 3yr + up & potty trained:
Children under 3yr or unpotty trained:
• One re-useable swim diaper
• One happy nappy cover is required (This will go over the re-useable swim diaper, must fit snug around thighs and waist)
All parents are required to supply their own reusable swim diapers and happy nappy diaper cover, no chidlren will be permitted to attend in a regualr diaper or regular disposable diaper.
Can my child attend their lesson if they are sick?
If your child is sick specifically experiencing a fever or a contagious disease, please be considerate of others by keeping your child home from lessons for a minimum of 48 hours. If they have had diarrhea within the past two weeks, do not bring them to the pool. In the case that we recognize that you our your child are visibly ill we reserve the right to deny entry. If you are unsure if your child should attend please consult your doctor prior to attending.
Do I need to accompany my child?
Yes, lessons are held with the support of parents. It is important to have the parent there to comfort the child, reinforce the trust and enhance the bond. We also like to give parents tips so that they can continue to help their child develop comfortably in the water.
What is the pool address?
North 4th, 230 Wythe Avenue, Brooklyn NY 11249
Can you guarentee a specific instructor?
We cannot guarentee an instructor and will always reserve the right to change instructors if necessary.
Can I bring visitors and guests?
There is maximum of 2 adults that can be present with an enrolled child. AquaBeba has the right to deny entry to any visitors that do not follow the visitor policies listed in the visitor policy section of the registration waiver. If a visitor does not respect the policies of the program they will be asked to exit the premisis.
How do I cancel a semi-private or private lesson?
We understand that kids get sick. For private lessons, however, we need 24 hour notice for cancellation, otherwise your lessons will go on as planned and cannot be rescheduled.
What if I miss multiple lessons in a session? Is there make-up option?
Due to operational costs no refunds, make ups, transfers or credits will be issued. Attendence is the responsibilty of the enrolled participants.
How does AquaBeba hold enrollments?
We have a mailing list. It is usually sent out just after the second week of the current session we are in. Once you received the schedule you have to respond quickly with your lesson selections as we base it on whoever responds first. Some lessons do fill up within the first few minutes.
Is there a way to enroll in advance?
We enroll everyone at the same time as people are often switching levels. To ensure that the schedule does not go to Spam or Promotions please look out for it after the second week of lessons. Also we announce it on Instagram and Facebook the night before it goes out.
How do the age groups work?
All of our age group are age based. Our program is designed to promote swim development through repetition and continued practice. As your child masters each skill we add more challenging exercises gradually. We find that children work best with similar aged children.